Returns & Refunds

We want you to love everything you order. If something isn't right, please get in touch at apothecaryguernsey@gmail.com and we'll do our best to help.

Changed your mind?

You can return unopened items within 14 days of receiving them for a full refund of the item price.

• Teas and herbs can only be returned if the packaging is still sealed. For hygiene reasons, we can't accept opened food products.
• Accessories such as teapots, mugs and strainers can be returned unused and in their original condition.
• Return postage is paid by you, unless the item is faulty or we've made a mistake.

Damaged or faulty items

If anything arrives damaged, faulty or not as described, please email us within 7 days with your order reference and a photo. We'll send a replacement or give you a full refund, including delivery, whichever you prefer.

How to return something

• Email us first with your order reference and what you'd like to return.
• We'll reply with the return address.
• Pack the item securely. We recommend a tracked service, as we can't be responsible for returns lost in the post.

Refunds

Once we receive your return, we'll refund you to your original payment method within 14 days. Depending on your bank, it may take a few extra days to appear.

Workshops and meetups

• Cancel 7 or more days before: full refund.
• Cancel less than 7 days before: we'll happily move your place to another date, but can't offer a refund.
• If we have to cancel: you'll get a full refund or a place on another date, whichever you prefer.

Wedding favours and custom orders

Personalised and custom-blended orders are made especially for you, so they can't be returned unless they arrive damaged or faulty.

This policy doesn't affect your statutory rights.